Privacy Policy

1. Who We Are

This Privacy Policy describes how ArcAccel Innovations LLC ("we", "us", "our"), 30 N Gould St Ste R, Sheridan, WY 82801, USA, collects, uses, and protects information in connection with the NoiseOut service.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, company name, and payment details provided at registration.
• Usage data: Agent heartbeat signals (timestamp, machine ID, license key) sent from the NoiseOut desktop agent to confirm active usage.
• Technical data: IP address, operating system version, and software version from the desktop agent.
• Payment data: Processed securely by Stripe. We do not store card numbers on our servers.

3. Audio Data

NoiseOut processes audio locally on the agent's device. We do not transmit, record, or store any audio content. All noise cancellation processing happens on the Windows machine running the agent software.

4. How We Use Your Information

• To provide, maintain, and improve the NoiseOut service
• To manage your subscription and process payments
• To send you service-related emails (account activation, receipts, updates)
• To monitor license usage and prevent abuse
• To respond to support requests

5. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe — for payment processing
• Supabase — for database and authentication infrastructure
• Vercel — for hosting the dashboard
• Law enforcement when required by applicable law

6. Data Retention

We retain your account data for as long as your account is active. Heartbeat logs are retained for 90 days. After account deletion, personal data is removed within 30 days except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, email us at privacy@noiseout.net.

8. Cookies

We use essential cookies for authentication and session management. See our Cookie Policy for details.

9. Security

We implement industry-standard security measures including HTTPS encryption, secure authentication via Supabase Auth, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Transfers

Our infrastructure is hosted in the United States. By using NoiseOut, you consent to the transfer of your data to the US, which may have different data protection laws than your country.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the dashboard. Continued use after changes indicates your acceptance.

12. Contact Us

For privacy-related inquiries: privacy@noiseout.net
ArcAccel Innovations LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA